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Familiarity breeds…

Ease of use. Does it really require a university study, or a market survey, or focus groups to figure this out? People like the known and dislike the unknown… who’d have guessed.

But at least this serves as validation for the idea that some of the most effective training material a vendor could produce would be “displacement training” – content that targets a set of established/incumbent products and provides a mapping from their functions and interfaces to the vendor’s own. Yes… that is on the training roadmap.

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